Automate Your Outreach and Grow Your Service Business
Smart Service provides the tools you need to attract new customers and engage existing ones. With integrated marketing features like email campaigns, online booking, and lead capture forms, Smart Service helps you streamline customer communication and boost lead generation. Take the guesswork out of marketing with automated solutions designed to grow your service trades business effortlessly.
Email Campaigns
Elevate Your Reach with Smart Service Email Campaigns
Enhance your marketing effectiveness with Smart Service's Email Marketing Campaigns.
This feature empowers you to reach leads and nurture customer relationships with precision and ease.
Start campaigns swiftly, manage contacts seamlessly, and deliver content that resonates. With strategic email scheduling to avoid spam filters and increase open rates, you're not just sending emails—you're creating connections.
Targeted Campaigns
Directly reach and engage specific customer segments, increasing the relevance and impact of your messages.
Effortless Integration
Import contact lists easily from Excel, ensuring your valuable data is seamlessly integrated into your marketing campaigns.
Customizable Content
Tailor your emails with unique subjects and messages, adding a personal touch that enhances recipient engagement.
Scheduled Deliveries
Utilize the drip feature to space out your emails, optimizing delivery times for maximum open and response rates.
Real-Time Adjustments
Monitor and adjust your campaigns on-the-fly to continually refine your strategy and improve outcomes.
Work smarter not harder with smartservice
Smart SMS Marketing Campaigns
Smart SMS Campaigns - Maximize Your Marketing
Reach Customers Instantly and Drive More Business.
Smart SMS Marketing Campaigns offer an integrated solution for service trade businesses to communicate directly with their customers, sending personalized promotions, service reminders, and special offers right from the Smart Service platform. This feature helps businesses drive engagement, grow their customer base, and boost revenue, all while streamlining workflows.
Marketing Solutions:
- Create Unlimited CampaignsDesign and deploy targeted marketing campaigns directly from the Smart Service to your customer base.
- Market Additional Services to Existing CustomersPromote service agreements, preventative maintenance plans, and other offerings to your existing customer base, increasing revenue and customer loyalty by selling more services to those who already trust your business.
- Win New Business OnlineIntegrate SMS campaigns with your website, social media, and other platforms to engage customers and win new business directly from your existing online channels.
- Include Engaging VisualsAdd up to three images to each SMS campaign, enhancing your messages with eye-catching visuals that increase conversion rates.
- Utilize Smart Keywords and Auto-RespondersIncorporate smart keywords in your promotions to allow customers to respond quickly (e.g. texting "SNOW" for a winter heating inspection offer) and trigger automatic responses, streamlining customer interactions.
- Share vCards EffortlesslyAllow customers to save your business’s contact info with a simple tap by embedding vCards directly into SMS campaigns, ensuring your details are readily available for future bookings.
- Seamless Workflow IntegrationYour SMS campaigns automatically feed into your daily operations - without ever having to leave the Smart Service platform, saving time and reducing administrative workload.
Work smarter not harder with smartservice
Online Booking
Empower Your Customers with Easy Online Booking
Smart Service’s Online Booking feature allows your customers to schedule jobs on your terms, anytime, anywhere.
Whether they need a quote, repair or routine service, our online booking solution captures new appointments around the clock. Tailored to your business’s unique workflow, this feature allows you to set custom scheduling rules, assign the right technician, and even collect payments at the time of booking.
Customer Portal
Existing customers can easily access the Online Booking feature through a secure, personalized customer portal. This portal allows customers to manage their appointments, view service histories, and schedule jobs without needing to call your office.
- Custom Scheduling Rules Control service durations, available time slots, and buffer times to ensure jobs are scheduled efficiently.
- Technician Selection Allow customers to choose their preferred technician or crew based on skill set and availability.
- Payment at Time of Booking Secure deposits or full payments at the time of booking to ensure customer commitment and steady cash flow.
Embedded on Your Website
Turn your website visitors into booked appointments by embedding the Online Booking feature directly on your site. New customers can schedule services without logging into a portal, making it easier to convert traffic into business.
- Customizable AvailabilityDefine the days and times when services can be booked to avoid overloading your schedule.
- Job-Specific DetailsProvide clear descriptions and pricing for services to help customers make informed booking decisions.
- Upfront Payment OptionsCollect deposits or payments upfront to streamline the payment process and reduce administrative work.
Shareable Booking Links via Text or Email
Increase customer engagement by sending direct booking links via text message or email. This method makes it easy for customers to book jobs from their mobile devices, ensuring that your services are just a click away.
- Mobile-Friendly BookingAllow customers to book jobs instantly from their smartphones, no matter where they are.
- Instant Access to SchedulingProvide easy access to service booking without requiring portal logins or website navigation.
- Technician and Crew FlexibilityLet customers select their preferred technician, crew, or department with just a few taps.
Key Benefits of Online Booking
- Custom Scheduling RulesTailor job scheduling to your operational needs with adjustable time slots, job durations, and buffer times.
- Technician Assignment FlexibilityMatch the right technician or crew to the job, based on skills and availability.
- Upfront PaymentCollect deposits or full payments at the time of booking to improve cash flow and reduce cancellations.
- Multiple Access PointsDeploy the Online Booking feature through a customer portal, website embed, or shareable links for maximum convenience.
Work smarter not harder with smartservice
Lead Intake Form
Capture Leads Effortlessly - Automate Growth
With Smart Service’s Lead Intake Forms, generating and managing leads has never been easier.
This powerful feature lets your business capture new leads from various sources—through your website, SMS, email campaigns, or even QR codes at trade shows. Tailored to fit your marketing needs, Lead Intake Forms automates capturing and managing leads, saving you time and maximizing your marketing efforts.
Embedded on Your Website
Turn website visitors into actionable leads by easily embedding Smart Service’s Lead Intake Forms onto your site. Customize your forms for specific services or campaigns and automatically capture leads as they browse your services.
- Custom CampaignsTailor lead forms to match specific services or promotions to capture more targeted leads.
- Branded FormsCustomize forms to align with your company’s branding, ensuring consistency and professionalism.
- Automated Lead ManagementSubmitted leads are routed directly into your sales workflow, reducing administrative tasks and speeding up follow-ups.
Shared via SMS or Email
Improve customer engagement and conversion by sending lead forms directly to customers via SMS or email. Customers can easily fill out forms from their phones or inboxes, increasing lead generation opportunities.
- Mobile-Friendly Lead forms are designed for easy mobile submission, ensuring customers can fill them out on the go.
- Automated Responses Automatically trigger follow-ups or assign tasks when a lead form is submitted, ensuring no opportunity is missed.
- Source Tracking Capture valuable data on where leads come from, giving you insights to optimize future campaigns.
QR Code Integration
Convert lead form links into QR codes to capture leads at events or through print marketing efforts. Customers can scan the code to access the form and easily submit their information, allowing your business to engage with potential customers offline and online.
- Event Marketing Use QR codes at trade shows, on promotional materials, or in advertisements to capture leads instantly.
- Print Campaigns Include QR codes on business cards, brochures, or flyers to drive lead generation from your print marketing efforts.
- Seamless Integration Captured leads are immediately added to your CRM and assigned to the appropriate team members, eliminating manual entry.
Key Benefits of Lead Intake Forms
- Custom Campaign FormsCreate lead forms for specific campaigns, services, or events to target your ideal customers.
- Real-Time Lead TrackingAutomatically capture and track leads in real-time, improving your ability to respond quickly and efficiently.
- Mobile and Desktop CompatibilityLead forms are optimized for mobile and desktop devices, ensuring maximum accessibility.
- Increase Marketing ROIUse source tracking and campaign analytics to determine which efforts drive results, allowing you to focus on what works.
- All-in-One SolutionSmart Service integrates lead forms into your CRM, field service management, and marketing workflows, eliminating the need for third-party tools.
Work smarter not harder with smartservice
smart Service in Action
F
A
Q
By automating email, SMS, lead generation, and online booking, Smart Service helps you engage customers consistently, promote additional services, and streamline the sales process—all of which lead to increased revenue.
Smart Service SMS marketing is fully integrated with your business's workflows, allowing you to create, schedule, and manage SMS campaigns from within the platform without having to switch to an other software, ensuring a seamless experience.
Yes, you can easily share booking links via email or SMS, giving customers direct access to schedule appointments through a mobile-friendly interface.
Online Booking streamlines the scheduling process by allowing customers to book services directly from your website or customer portal, reducing administrative workload and improving customer satisfaction.
Absolutely! Smart Service allows you to create custom forms tailored to your specific campaigns, services, or promotions, increasing the chances of capturing targeted leads.
Lead intake forms automatically capture leads from various sources, such as your website, SMS, or email campaigns, streamlining lead management and helping you respond quickly to new opportunities.
Yes! Smart Service provides real-time analytics for both email and SMS campaigns, enabling you to monitor performance, make adjustments, and refine your strategies for better results.
Smart Service email campaigns allow you to send targeted, automated messages to specific customer segments. This increases engagement, nurtures customer relationships, and helps you reach new clients effortlessly.
Smart keywords allow customers to respond to specific promotions (e.g., texting a keyword like “SNOW” for an offer). Auto-responders automatically reply with relevant information, streamlining customer interactions.
Yes! Smart Service can collect deposits or full payments during the booking process, ensuring customer commitment and improving cash flow.